FAMILY DENIED BOARDING FOR OVERBOOKED FLIGHT!

1,563,948 views | 12,456 likes
3 years ago

I apologize for the downer video on our otherwise upbeat channel, but there is somewhat of a feel-good ending. We took a last minute trip to the Bay Area last week, and needless to say it did not get off to a great start.

Alaska Airlines, home of the most abysmal customer service on planet earth, refused to let my family check in for our flight because they said we were "too late". We arrived at the airport an hour early and were in line for check-in with 50 minutes to spare. The lady checking people in was in training and as a result was taking longer than usual to check people in. When it was our turn to check in there were 38 minutes until our flight's departure. We were told that 40 minutes is the cut-off for being allowed to check in. They can, however, radio a "manager" for approval. An approval we were swiftly denied.

You can see for yourself what transpires but a little bit of human decency and common courtesy can go a very long way in these situations. And while we were shown none of that, I still felt is was important to give that respect and consideration in return.

Thankfully, we flew on Delta Airlines for our return trip and were treated like royalty! The differences between the two experiences were indescribable. But we'll always have this video to remember it :P

Shot 100% on GoPro Hero4 cameras... way more epic than this trip started out!

TSA

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